Finnish National Agency for Education
Mr. Heinonen is Director General at the Finnish National Agency for Education. He has been Minister of Transport and Communications and Minister of Education and a Member of the Parliament of Finland. He has also worked as a Director in the Finnish Broadcasting Company.
Unlearn or die!
Public service is full of assumptions that hinder us to concentrate on adding value to citizens. Most used procedures to increase operational efficiency in fact decrease it. Public service needs to reinvent itself to answer the crowing expectations of citizens and solve the wicked problems of our times.